Frequently Asked Questions
Everything you need to know about shopping at Monkey Pen.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return label.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary depending on the destination country.
Are the products at Monkey Pen authentic?
Absolutely. We source all our products directly from authorized distributors and manufacturers to ensure 100% authenticity and quality.